FAQ

Frequently Asked Questions

How long does shipping take?

Standard shipping across Canada takes 7–15 business days. For full details, visit our Shipping Policy page.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also visit our Track My Order page and enter your tracking number to see real-time updates.

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Return & Refund Policy page for full details on how to initiate a return.

Where do you ship?

We currently ship Canada-wide only.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or change my order?

If your order hasn't shipped yet, we can usually make changes or cancel it. Please contact us as soon as possible at customerservice@spoiledpets.ca.

What if I receive a damaged or wrong item?

We're sorry if that happens! Please contact us within 7 days of delivery with a photo of the item and we'll arrange a replacement or refund right away.

Do you offer free shipping?

Yes! We offer free shipping on all orders across Canada — no minimum purchase required.

Still have questions?

We're happy to help! Reach out to us anytime through our Contact page or email us at customerservice@spoiledpets.ca.